If your computer crashes and you require a new license for your replacement computer please install the ZipCloud application on the new computer and then email support@ZipCloud.com with the name of your old computer and the name of the computer you wish to change the license to.
In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@ZipCloud.com
To cancel your account please email our cancellation team at cancel@ZipCloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently.
Or call us on:
UK: 0844 4457025
USA: 1-888-851-0954
CA: 1-888-247-1610
AUS: 611-800-649-265
From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.
We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.
Please email billing@ZipCloud.com or call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
Of course we are going to be biased, but the facts are clear for all to see.
- ZipCloud provides a unique combination of online backup, file syncing, file sharing and online storage. Not only this but ZipCloud does all of this for the price of a standard backup only service.
ZipCloud offers a large number of plans to use from; all offering unlimited backup space, file sharing and 1GB of sync space.
Plans range from 4.95 a month if paid 2 years upfront (total of 118.80), to 9.95 a month if paid monthly.
Please contact billing@ZipCloud.com for a full breakdown of prices and any current discounts available.
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
The majority of support enquiries we receive about this issue is the result of the bank displaying the authorisation on the statement, authorisations are part of normal bank processing and are automatically resolved by your bank. Authorizations are removed as soon as the actual charge is applied however some banks can take a couple of days to resolve them.
In most cases banks inform the customer about the authorisation with a visual hint, such as using 'pending' in the description. Authorizations ensure that there is enough money in your account before any funds are transferred.
If you suspect this is not the case please email unrecognized@ZipCloud.com or call the billing team on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.
We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.
Please contact billing@ZipCloud.com or call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
We understand that sometimes users accidentally select the wrong payment plan.
If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.
Simply email support@ZipCloud.com or call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
We accept Mastercard, Visa, American Express and Paypal. Unfortunately we are not able to accept JCB, Diners Club, Cheque or Cash.
If you have attempted to pay using one of the following payment methods and it has declined it would be worth contacting your card provider to query the reason for the decline.
Our billing team can be contacted via email billing@ZipCloud.com or via phone:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
You certainly can. When you first signed up for your ZipCloud Subscription an invoice would have been emailed to the email address you signed up with, please be sure to check your junk folders.
You can also view account billing history and any previous invoices by logging into the online control panel and selecting 'My Account' from the left hand side bar. https://account.ZipCloud.com/account Invoices will be located under 'Transaction History'
If you have received a charge from ZipCloud that is unrecognized, unauthorized or completely unfamiliar to you, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.
You can email us unrecognised@mypcbackup.com or, if you would prefer, can call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
Please note that discussing an unrecognized charge with us will result in a much quicker refund that raising an investigation through a card provider, we fully understand the distress an unrecognized charge can cause and our friendly staff are there to get the situation resolved.
If you signed up on a discounted rate it will have been applicable for the first bill only, all future bills will be for the standard price.
If you want to discuss any current discounts or offers please contact our billing team either by email billing@ZipCloud.com or on the phone:
UK: 0844 4457025
US: 1-888-851-0954
CA: 1-888-247-1610
AUS: 611-800-649-265
By default when you have chosen to pay via PayPal a PayPal subscription will be set up.
A PayPal subscription is a recurring payment of which the billing frequency and amount are defined by us but it is completely controlled by the owner of the PayPal account.
Therefore if you choose to pay by an alternative payment method or change the billing frequency of your account it is vital you change or cancel any PayPal subscriptions you have set up to pay us.
If you have cancelled your ZipCloud account with us but have left your PayPal subscription running and then been billed don't panic, we fully understand the situation and would request that you email billing@ZipCloud.com and let us know either your PayPal email address or the PayPal Unique Transaction ID(s). We can then easily refund these back to you and guide you through cancelling the subscription if need be.