ZipCloud stores all data using Amazon S3 storage servers; the most comprehensive and reliable storage provider available on the internet.
ZipCloud takes the security and privacy of your data extremely seriously. All data is transferred using a 256 bit AES encryption and is stored on the most heavily monitored server center in the world; the Amazon s3 data center.
If you have forgotten your password please visit our forgotten password page here: http://www.ZipCloud.com/forgotten-password
We will send you a new computer generated password to the email address associated with your account. Pleas then login into your online control panel and change your password to something more memorable.
The majority of support enquiries we receive about this issue is the result of the bank displaying the authorisation on the statement, authorisations are part of normal bank processing and are automatically resolved by your bank. Authorizations are removed as soon as the actual charge is applied however some banks can take a couple of days to resolve them.
In most cases banks inform the customer about the authorisation with a visual hint, such as using 'pending' in the description. Authorizations ensure that there is enough money in your account before any funds are transferred.
If you suspect this is not the case please email unrecognized@ZipCloud.com or call the billing team on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
ZipCloud is currently working on bringing this feature to it's customers. We anticipate this being ready for release in February 2012.
We will keep you posted.
ZipCloud is currently in the final stage of becoming complaint, as our status stands it reads, in progress.
ZipCloud unfortunately does not hold any of the additional certifications however we are working on them one at a time. We will update this page with any new certifications as we are awarded them.
There are some dangers in using an external hard drive for backup which do not exist when using a cloud service:
- Just like a primary hard drive, external drives can and will one day fail
- Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage
- External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!
- External hard drives that don’t require an extra plug all drain laptop batteries, those that do need a plug socket are cumbersome to use on the move
- Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud
We maintain secure Amazon s3 data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it.