From the main application window click on 'View my Files' this will open up your account control panel in your default browser. You can then browse through all the folders and files you have backed up.
If you wish to access your backed up files from a different computer the URL is https://account.ZipCloud.com
You will need to know your login details to access the account in browser, don't forget to logout if your on a public computer.
If your computer crashes and you require a new license for your replacement computer please install the ZipCloud application on the new computer and then email support@ZipCloud.com with the name of your old computer and the name of the computer you wish to change the license to.
In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@ZipCloud.com
To cancel your account please email our cancellation team at cancel@ZipCloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently.
Or call us on:
UK: 0844 4457025
USA: 1-888-851-0954
CA: 1-888-247-1610
AUS: 611-800-649-265
ZipCloud offers a large number of plans to use from; all offering unlimited backup space, file sharing and 1GB of sync space.
Plans range from 4.95 a month if paid 2 years upfront (total of 118.80), to 9.95 a month if paid monthly.
Please contact billing@ZipCloud.com for a full breakdown of prices and any current discounts available.
If you have forgotten your password please visit our forgotten password page here: http://www.ZipCloud.com/forgotten-password
We will send you a new computer generated password to the email address associated with your account. Pleas then login into your online control panel and change your password to something more memorable.
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
The majority of support enquiries we receive about this issue is the result of the bank displaying the authorisation on the statement, authorisations are part of normal bank processing and are automatically resolved by your bank. Authorizations are removed as soon as the actual charge is applied however some banks can take a couple of days to resolve them.
In most cases banks inform the customer about the authorisation with a visual hint, such as using 'pending' in the description. Authorizations ensure that there is enough money in your account before any funds are transferred.
If you suspect this is not the case please email unrecognized@ZipCloud.com or call the billing team on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
The ZipCloud desktop software automatically detects updates, for the updates to take effect you just need to restart your computer.
For major releases ZipCloud will email you about the new features in the release and what else to expect. you can also keep up with us by following us Twitter, Facebook or checking out our blog.
From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.
We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.
Please contact billing@ZipCloud.com or call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
We understand that sometimes users accidentally select the wrong payment plan.
If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.
Simply email support@ZipCloud.com or call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
We certainly do! As part of a paid account ZipCloud gives you access to unlimited file versions for 7 days. Upgrades are available for 30 or unlimited days.
ZipCloud gives you multiple options to view previous file versions. To view these versions simply login to your online control panel at https://account.mypcbackup.com and click on 'View My Backed Up Files' from the left hand side bar.
Once you have found the file you want to view previous versions of, hover over the file name and this will make a green drop down arrow appear to the right. Following this hover over the green arrow and select 'Previous Versions'. Once selected you will be able to view and download any available versions.
ZipCloud is the first company to offer drag and drop to an application for instant backup. Simply open your application by double clicking on the desktop icon and drag any file or folder you wish onto the application, a window will then appear showing that the file is immediately backup.
ZipCloud has also given users a second option for instant file backup by right clicking on the file and using the ZipCloud context menu to send to 'Instant Backup'.
Very Cool
The online file browser can be confusing, it is important to note that you need to click on a folder to see the files it contains.
We often receive queries regarding this where our customers expected the files to be listed under the folder and are reading a message stating 'This folder contains no files'
That message relates to the folder you are currently in as oppose to folders the folder you are in contains.
If your Firewall is blocking the ZipCloud application you will need to allow the following hosts / ports:
backupgrid.net | Port 80/443
s3.amazonaws.com Port 80/443
You many also need to enter a destination IP:
backupgrid.net - 184.154.150.140
s3.amazonaws.com - 207.171.163.225
First of all you need to check your Backup Settings and remove your music File types from the exclusion list. It is likely your Music Library will be made up of .MP3 files and .AAC files.
Then you will need to locate and select the files in Manual Section, below are the default file paths of where iTunes stores music files on your hard drive:
Mac OS X: /Users/username/Music/iTunes/
Windows XP: C:Documents and SettingsusernameMy DocumentsMy MusiciTunes
Windows Vista: C:UsersusernameMusiciTunes
Windows 7: C:UsersusernameMy MusiciTunes
If you find some of your music has not been backed up it would be worth going to the Album in iTunes and right clicking on a track and selecting 'Get Info' it will bring up a new window and under 'Summary' you will see the file path.