ZipCloud gives you 2 methods of restoring your computer files.
The fastest and easiest way to restore a small number of files is to find the file in your online control panel; www.ZipCloud.com/login and use the search feature to find your file. Once located simply click on the file and it will download.
If you need to do a large restore of your files, use the 'restore' button located on your desktop application. you will then be able to select what computer to restore files from as well as exactly which files you want to be restore.
ZipCloud stores all data using Amazon S3 storage servers; the most comprehensive and reliable storage provider available on the internet.
If your computer crashes and you require a new license for your replacement computer please install the ZipCloud application on the new computer and then email support@ZipCloud.com with the name of your old computer and the name of the computer you wish to change the license to.
In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@ZipCloud.com
To cancel your account please email our cancellation team at cancel@ZipCloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently.
Or call us on:
UK: 0844 4457025
USA: 1-888-851-0954
CA: 1-888-247-1610
AUS: 611-800-649-265
To install ZipCloud simply visit www.ZipCloud.com/download and run the installer. Use your logins to complete the signup wizard and you are ready to back up.
We're sorry to see you want to leave :(
To uninstall ZipCloud please do the following:
Windows XP
From the Start menu, select Control Panels > Add/Remove Programs > ZipCloud. Click Uninstall. ZipCloud will be completely removed from your system.
Windows Vista and Windows 7
From the Start menu, select Control Panel > Programs and Features > ZipCloud. Click Uninstall/Change. ZipCloud will be completely removed from your system.
Mac OS X
Locate the ZipCloud icon in your Applications folder and then simply drag it to the Trash.
Please fill out our survey when you uninstall, it really helps us improve.
If you have succesfully installed ZipCloud onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.
On a Mac you will see the ZipCloud icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish.
ZipCloud works on the following operating systems:
Windows 7
Windows Vista
Windows XP
Mac OS X 10.5+
We are working on a Mac OS X 10.4, a Linux application is in the pipeline and we are also developing an iOS and Android Application.
ZipCloud takes the security and privacy of your data extremely seriously. All data is transferred using a 256 bit AES encryption and is stored on the most heavily monitored server center in the world; the Amazon s3 data center.
Of course we are going to be biased, but the facts are clear for all to see.
- ZipCloud provides a unique combination of online backup, file syncing, file sharing and online storage. Not only this but ZipCloud does all of this for the price of a standard backup only service.
We already do! If you visit the ZipCloud.com/download on your Mac it should automatically download the .pkg install file.
Currently we support OS X 10.5+ and are working on a 10.4 version.
We certainly are. Work began on the Linux version in mid 2011 and is still undergoing development, we want to ensure all Linux environments are covered when we release it.
Check back soon!
ZipCloud will backup your computer everyday if your computer is turned on and connected to the internet. If your event log is showing that a file has not been backed up for a while it is probably because there are no new or amended files to backup. In most cases the backup is working fine.
You can check on your backup history by visiting this page: https://account.ZipCloud.com/backup-history
If you feel that your backup is not running correctly please temporarily disable your firewall and resume the backup.
ZipCloud runs several processes that are necessary for the various functions of backup and sync system. These are listed below:
BackupStack.exe – Service process responsible for monitoring sync folder changes, performing backups, scheduling backups.
ZipCloud.exe – User interface
Updater.exe – Performs software updates
To find out versions of ZipCloud you are running please open your desktop application and check out the version number in the top right hand corner.
You are also able to view the version in the bottom right of the footer inside the control panel.
File syncing and computer backup are two very different features. it is important to not confuse the two.
Backup: takes a copy of the file and uploads to it our servers for safe keeping, you can get your files back at any time if you accidentally delete or lose a file by downloading form the online control panel or restoring via the desktop application.
Sync: Allows you to sync the same files between multiple computers, syncing mirrors a folder on one computer on another.
The two features are very different. Please not that ZipCloud offers unlimited backup space, not unlimited sync space. Whilst ZipCloud allows you to sync between an unlimited number of computers your paid license only allows you to backup one machine. You are able to purchase an additional license for a second computer with unlimited backup space for only 24.95 a year.
At the moment you can only run a single version of the software at a time on any single device. You can reassign the license by contacting support; support@ZipCloud.com but at the moment we restrict use to one version per machine.
If your ZipCloud syncfolder appears to be stuck mid sync, and has been in this state for over 24 hours, it is possible that your anti virus or firewall is blocking the software from functioning correctly.
Please ensure that you whitelist ZipCloud with your anti'virus provider and temporarily disable your firewall.
For more info on how to disable your firewalls, please see this FAQ: http://www.ZipCloud.com/faq/general/113/how-do-i-disable-my-firewall"
ZipCloud offers a large number of plans to use from; all offering unlimited backup space, file sharing and 1GB of sync space.
Plans range from 4.95 a month if paid 2 years upfront (total of 118.80), to 9.95 a month if paid monthly.
Please contact billing@ZipCloud.com for a full breakdown of prices and any current discounts available.
ZipCloud refers to the 'system tray' alot throughout it's instructional documentation. Your system tray is located in the bottom right hand corner of your screen next to the clock and date. Your system tray is where you will be able to see ZipCloud running and you will be able to access the site and settings menu from here.
You can pause a backup at any time by clicking on the pause button located on the desktop application to the right of the progress bars. Once paused you can resume the backup at any time.
If you have forgotten your password please visit our forgotten password page here: http://www.ZipCloud.com/forgotten-password
We will send you a new computer generated password to the email address associated with your account. Pleas then login into your online control panel and change your password to something more memorable.
At the moment ZipCloud is unable to support the storage requirements expected from a business. We anticipate releasing our business plans in early 2012 so please ensure you check back regularly.
ZipCloud uses de-duplication to ensure that only the changes to your files or new files are uploaded. This saves time, money, bandwith and is a better solution for everyone.
After your initial backup has completed all further backups will take minutes, if not seconds. Please be patient with the initial backup, once done all your data will be safe forever.
No, ZipCloud randomly selects and queues files for a faster and more efficient upload.
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
If you login to the online control panel and select 'my account' from the left hand side bar there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://account.ZipCloud.com/account
The ZipCloud desktop software automatically detects updates, for the updates to take effect you just need to restart your computer.
For major releases ZipCloud will email you about the new features in the release and what else to expect. you can also keep up with us by following us Twitter, Facebook or checking out our blog.
If you find a problem/bug with ZipCloud no matter how small it may be please email support@ZipCloud.com
If your suggestion leads to the resolution of a major bug we will do all we can to credit your account with a free years unlimited backup.
We understand that sometimes users accidentally select the wrong payment plan.
If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.
Simply email support@ZipCloud.com or call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
We accept Mastercard, Visa, American Express and Paypal. Unfortunately we are not able to accept JCB, Diners Club, Cheque or Cash.
If you have attempted to pay using one of the following payment methods and it has declined it would be worth contacting your card provider to query the reason for the decline.
Our billing team can be contacted via email billing@ZipCloud.com or via phone:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
ZipCloud allows you to backup one computer per paid account. If you wish to purchase additional licenses we can offer these for only 24.95 a year per extra computer for unlimited storage.
You can however sync between as many computers as you wish for free.
There certainly is, please give us a call on:
UK: 0844 475 7025
USA: 888 851 0954
CA: 888 247 1610
AU: 611 800 649 265
Please note: No technical support can be given over the phone. The telephone support team is able to provide help with orders, sales, billing, unrecognised charge and renewal enquiries. If you require technical assistance please email support@ZipCloud.com
You certainly can, please give us a call on:
UK: 0844 475 7025
USA: 888 851 0954
CA: 888 247 1610
AU: 611 800 649 265
Please note: No technical support can be given over the phone. The telephone support team is able to provide help with orders, sales, billing, unrecognized charges, cancellations and renewal enquiries. If you require technical assistance please email support@ZipCloud.com
ZipCloud is the first company to offer drag and drop to an application for instant backup. Simply open your application by double clicking on the desktop icon and drag any file or folder you wish onto the application, a window will then appear showing that the file is immediately backup.
ZipCloud has also given users a second option for instant file backup by right clicking on the file and using the ZipCloud context menu to send to 'Instant Backup'.
Very Cool
If you wish to to be removed from email communication's with ZipCloud., Please add your email address to end of this link and paste it into your browser: http://www.ZipCloud.com/unsubscribe?email=
Alternatively you can visit www.ZipCloud.com/optout
ZipCloud is currently in the final stage of becoming complaint, as our status stands it reads, in progress.
ZipCloud unfortunately does not hold any of the additional certifications however we are working on them one at a time. We will update this page with any new certifications as we are awarded them.
There are some dangers in using an external hard drive for backup which do not exist when using a cloud service:
- Just like a primary hard drive, external drives can and will one day fail
- Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage
- External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!
- External hard drives that don’t require an extra plug all drain laptop batteries, those that do need a plug socket are cumbersome to use on the move
- Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud
We maintain secure Amazon s3 data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it.
The process varies depending on the version of Outlook you are using, however basically you need to locate the file path of where the files are stored.
This can be done by right clicking on your Mailbox in outlook, this is normally the top level folder on the left hand side the the 'Mail Folders' file tree.
There may be an option on the right click menu called 'Open File location' this will open the containing folder of your emails and mailbox folders.
If this option is not on the menu you will need to click 'Properties' and then 'Advanced' it should display the Filename or File path of where the files are located.
If you cannot locate the files please email support@ZipCloud.com confirming the version of Outlook, or any other email client, and we will find out where the files are located for you.
Once you have installed the ZipCloud application on a Windows computer the Sync Folder icon will appear on your desktop.
On a Mac the Sync Folder will appear under 'Home' in a Finder window.