Frequently Asked Questions

Download and Installation Questions

  • How do I install ZipCloud Was this helpful? 14

    To install ZipCloud simply visit www.ZipCloud.com/download and run the installer. Use your logins to complete the signup wizard and you are ready to back up.

  • How do i know ZipCloud is installed? Was this helpful? 15

    If you have succesfully installed ZipCloud onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.

    On a Mac you will see the ZipCloud icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish.

  • What operating systems does ZipCloud run on? Was this helpful? 14

    ZipCloud works on the following operating systems:

    Windows 7
    Windows Vista
    Windows XP
    Mac OS X 10.5+

    We are working on a Mac OS X 10.4, a Linux application is in the pipeline and we are also developing an iOS and Android Application.

  • How can i find out what version of ZipCloud i have installed? Was this helpful? 7

    To find out versions of ZipCloud you are running please open your desktop application and check out the version number in the top right hand corner.

    You are also able to view the version in the bottom right of the footer inside the control panel.

  • How do i sync files between computers? Was this helpful? 24
  • Can i run two versions of ZipCloud on the same computer? Was this helpful? 7

    At the moment you can only run a single version of the software at a time on any single device. You can reassign the license by contacting support; support@ZipCloud.com but at the moment we restrict use to one version per machine.

  • What is a system tray? Was this helpful? 5

    ZipCloud refers to the 'system tray' alot throughout it's instructional documentation. Your system tray is located in the bottom right hand corner of your screen next to the clock and date. Your system tray is where you will be able to see ZipCloud running and you will be able to access the site and settings menu from here.

  • What do I need to change my Firewall setting to in order to allow ZipCloud ? Was this helpful? 8

    If your Firewall is blocking the ZipCloud application you will need to allow the following hosts / ports:

    backupgrid.net | Port 80/443
    s3.amazonaws.com Port 80/443

    You many also need to enter a destination IP:

    backupgrid.net - 184.154.150.140
    s3.amazonaws.com - 207.171.163.225