@DiatomDick If you were to purchase an additional license for your account files could then be uploaded from a 2nd computer
Download the ZipCloud Quick Start PDF
Forgotten your password?
Can't find an answer? Email our Support Team
Any questions about payment? Chat to our Billing Team
If your computer crashes and you require a new license for your replacement computer please install the ZipCloud application on the new computer and then email support@ZipCloud.com with the name of your old computer and the name of the computer you wish to change the license to.
In some cases orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@ZipCloud.com
To cancel your account please email our cancellation team at cancel@ZipCloud.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently.
Or call us on:
UK: 0844 4457025
USA: 1-888-851-0954
CA: 1-888-247-1610
AUS: 611-800-649-265
To install ZipCloud simply visit www.ZipCloud.com/download and run the installer. Use your logins to complete the signup wizard and you are ready to back up.
We're sorry to see you want to leave :(
To uninstall ZipCloud please do the following:
Windows XP
From the Start menu, select Control Panels > Add/Remove Programs > ZipCloud. Click Uninstall. ZipCloud will be completely removed from your system.
Windows Vista and Windows 7
From the Start menu, select Control Panel > Programs and Features > ZipCloud. Click Uninstall/Change. ZipCloud will be completely removed from your system.
Mac OS X
Locate the ZipCloud icon in your Applications folder and then simply drag it to the Trash.
Please fill out our survey when you uninstall, it really helps us improve.
ZipCloud works on the following operating systems:
Windows 7
Windows Vista
Windows XP
Mac OS X 10.5+
We are working on a Mac OS X 10.4, a Linux application is in the pipeline and we are also developing an iOS and Android Application.
As the recommended selection ZipCloud will automatically backup all the files stored inside your 'my documents' folder. By default large files are excluded from the recommended selection, however you can easily raise your file size limit by clicking on 'backup settings' on your application and selecting the 'Backup Selection tab'.
It is important to note that ZipCloud excludes certain file extensions from backup selections. To whitelist file extensions or to exclude further extensions click on the 'File Types' tab located in 'Backup Settings'.
If you have succesfully installed ZipCloud onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.
On a Mac you will see the ZipCloud icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish.
From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.
We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.
Please email billing@ZipCloud.com or call us on:
UK - 0844 445 7025
USA - 1-888-851-0954
CA - 1-888-247-1610
AUD - 611-800-649-265
@DiatomDick If you were to purchase an additional license for your account files could then be uploaded from a 2nd computer